Devices, patching, joiners and leavers
We run the day to day.
Your account has an assigned Solutions Architect, with secondary support staff handling day-to-day requests and Client Services helping with account queries.
Most support conversations start with one of these.
- Your provider has gone quiet, and tickets sit for days without a reply.
- You cannot say which laptops are patched or encrypted, or whether some of them are still yours.
- Someone left on a Friday and could still sign in on the Monday.
If you recognise one of these, talk to us before your contract renews.
Contact usWhat we take on.
What we report back
Each month we report every ticket, and we list the ones we missed.
- One support route connects you with the staff assigned to your account.
- We enrol your Windows and macOS devices in Intune and encrypt them, and you can reach the recovery keys yourself.
- We patch on a ring schedule and report on each device separately.
- We open and close accounts on a written joiners, movers and leavers process.
- We monitor and patch whatever still runs on your premises.
- We write your estate down and keep the documents current.
- Every change is logged and approved by someone named on your side.
Someone leaves on a Friday, and every step has an owner.
Most leavers are handled from memory, which is how an account stays open until the Monday. We take every leaver through the same six steps, and three of them need someone on your side.
One message with their last day on it is enough for us to start.
Their accounts, groups, devices, licences and shared mailboxes all go on the list, so nothing is missed when we take them away.
Their mail, their files and anything they approve all need a new owner, and we cannot pick one for you.
We block sign-in, end any sessions still open and free up the licence.
It stays encrypted until we reset it, and the record shows which device went where.
It lists what they held and what we removed, with the approval for each, and it goes to whoever signs off leavers on your side.
Averaging the estate.
Patch compliance is reported as one percentage across every machine.
Ninety-six per cent looks like a pass, but it does not tell you which machines make up the other four per cent.
We list every device by name with the number of days since it was last patched.
Get in touch and we will walk you through a real one, so you can see what your service would be run under.
Contact usQuestions we get asked.
Secondary support staff work from the same documentation and continue handling your requests. Your onboarding pack explains who to contact and how to escalate an issue.
No. We document what you have first, then separate what is urgent from what can wait.
You do, along with your domain and your tenant, and all three go with you if you change provider.
Usually, and we would rather you kept them than paid twice. If one cannot do the job, we tell you why and what changing it would cost.
Where this page sits.
Our work sits in three layers, and each one depends on the one beneath it. The page you are reading is marked.
You are hereManaged IT & Cloud Operations
Foundations
- Cloud Strategy & Design
- Migration & Modernisation
- You are here Managed IT & Cloud Operations
- Cloud Cost Control
- Automation & Platform Engineering
- Cyber Security & Resilience
- Microsoft 365 & Devices
Start by finding out what you have.
The Fortnight is a fixed-scope look at your estate over fourteen days, and the findings are yours whether or not you move.
You get a written scope before anybody commits to anything.